Privacy Policy
Last updated: April 16, 2026
At Fairspin, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
Information We Collect
We collect personal information such as your name, email address, phone number, date of birth, and identification documents during account registration and verification. We also gather financial data related to deposits, withdrawals, and transactions, as well as gameplay activity and interaction logs with customer support. This information is collected lawfully and fairly, primarily from you, to comply with anti-money laundering requirements and provide our services. Where possible, we offer the option to transact using a pseudonym, except where identification is required by law.
How We Use Your Information
We use your personal information to manage your account, process transactions, verify identity, and provide gaming services. It also enables us to prevent fraud, comply with legal obligations including anti-money laundering laws, and improve our platform through data analysis. With your consent, we may use it for promotional communications and personalizing your experience. All processing is necessary for our functions and in line with the Australian Privacy Principles.
Information Sharing
We do not sell or rent your personal information. We may disclose it to trusted service providers for payment processing, fraud detection, and regulatory compliance, or within our corporate group for service delivery. Disclosures to overseas recipients, such as in Curaçao or Cyprus, occur only as required and in accordance with APP 8 overseas disclosure obligations.
Data Security
We implement robust security measures including encryption, secure servers, and access controls to protect your personal information from unauthorised access, alteration, or disclosure. Our practices comply with applicable legal standards under the Privacy Act 1988. Data is retained only as long as necessary for regulatory purposes, such as a minimum of five years post-account closure for anti-money laundering compliance. We regularly review and update our security protocols.
Your Rights
Under the Australian Privacy Principles, you have the right to access, correct, or request deletion of your personal information held by us. You may also object to processing for direct marketing and, where applicable, request data portability. To exercise these rights or make a complaint, contact us; we will respond within a reasonable period. If unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Cookies and Tracking
We use cookies and similar tracking technologies to enhance site functionality, analyze usage, and personalize your experience. You can manage cookie preferences through your browser settings. Our practices comply with APP requirements for transparent management of personal information.
Contact Us
For privacy concerns, rights requests, or questions, please contact our Data Protection Officer.
[email protected]